SP4N LAPOR!

SP4N REPORT! is a National Public Service Complaint Management System / Online People's Aspirations and Complaints Service. SP4N REPORT! will be a complaint management application in all government agencies, both central and regional. This road map is also related to the Smart ASN 2024 target.

Now all levels of society can submit complaints of all types of public services at all levels of government easily, integrated and thoroughly. REPORT! developed by the Office of the Presidential Staff, the Ministry of Administrative Reform and Bureaucratic Reform and OMBUDSMAN in order to increase public participation in program supervision and government performance in the implementation of development and public services.

COMPLAINT

* You can send complaints via the REPORT application! and various other channels such as: website, SMS and social media

* Your complaint will be verified by the REPORT administrator!

* Furthermore, the complaint will be forwarded to the related K / L / D agency no later than 3 working days after the complaint is made.

FOLLOW UP FOLLOW UP

* REPORT! will publish every complaint that has been forwarded while giving you a notification.

* K / L / D agencies are given a period of at least 5 working days to conduct internal coordination and formulation of follow-up of complaints submitted.

* If there is already a formulation of follow-up, the K / L / D agency will provide information to you.

CLOSING COMPLAINTS

A complaint is considered complete if there is a follow-up from the K / L / D agency in the complaint, and has been running 10 working days after the follow-up is done without any reply from the reporter or the LAPOR administrator!

FEATURES

Tracking ID REPORT! .

Tracking ID REPORT! is a unique code that automatically completes every complaint published on the REPORT !. Tracking IDs can be used by users to search a complaint.

Anonymous and Secret

Anonymous features are available for reporters to keep their identities confidential, while confidential features can be used to restrict access to complaints only to reporters and reported agencies. Both of these features can be used to report sensitive and very private issues.

Map and Categorization

Each report can be labeled with a geographical location, topic, status of complaint completeness, and related institutions so that the government and the public can monitor issues at various scales and perspectives.

Policy Opinion

This feature can be used by government agencies that are connected as a means of public opinion polling. Some of the polls that have been carried out through this feature include the Health Social Security Agency and the 2013 New Curriculum Education Implementation Plan.